Frequently Asked Questions

Click Register at the top of any page, fill in your email address, choose a password, and enter your personal details. You'll receive a confirmation email — click the link inside to verify your address. Your account is ready to use immediately after verification. The whole process takes under two minutes.

No. Each player is allowed one account only. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any winnings being voided. If you've lost access to your account, contact support@spacehills.com for help recovering it.

SpaceHills accepts players from most countries worldwide, subject to local gambling laws. During registration, restricted countries will be listed so you can check eligibility before signing up. If you have a question about your specific country, please contact our support team.

Go to My Account → Settings → Security and click Change Password. You'll need to enter your current password and then set a new one. If you've forgotten your password, click Forgot Password on the login screen and we'll send a reset link to your registered email.

You can request account closure by contacting our support team via live chat or by emailing support@spacehills.com. Please note that if you're closing your account for responsible gaming reasons, we recommend using our self-exclusion tool instead, which provides stronger protections.

SpaceHills accepts a wide range of payment methods including:

• Visa and Mastercard (debit and credit)
• Apple Pay and Google Pay
• Instant banking
• Bank transfers
• Cryptocurrencies (Bitcoin and others)
• Interac, Sofort, GiroPay

Available methods may vary by country. Check the Cashier for the full list available in your region.

The minimum deposit is €20 and the minimum withdrawal is €25. Some payment methods may have their own minimum limits — these will be shown in the Cashier when you select your preferred method.

Withdrawals are usually processed instantly or within a few hours on our side. Once approved, delivery time depends on your payment provider:

• E-wallets & Crypto: Often instant to 24 hours
• Debit/Credit cards: 1–5 business days
• Bank transfer: Up to 5 business days

Processing may be extended if your account requires additional verification.

Please allow up to 10 minutes for the transaction to be processed. If more than 10 minutes have passed and you have been charged but the funds are missing from your account balance, please send proof of the payment (a screenshot or bank statement) to support@spacehills.com and we'll investigate immediately.

Card declines can happen for several reasons:

• The name in the Beneficiary field doesn't match the cardholder name
• The card has expired
• Insufficient funds on the card
• Incorrect card details entered
• Your bank requires 3D Secure approval for online transactions
• Your bank blocks gambling-related transactions
• Our security system flagged the transaction

Try a different payment method or contact your bank to authorise the transaction. Our support team is also happy to help.

Once submitted, a withdrawal cannot be changed — but cancellation may be possible depending on the processing status. Go to My Account → Transactions and look for a Cancel button next to the pending withdrawal. If no cancel button is shown, the withdrawal is already being processed and cannot be reversed.

SpaceHills does not charge fees for deposits or withdrawals. However, your bank or payment provider may apply their own charges, currency conversion fees, or foreign transaction fees. We recommend checking with your provider before transacting.

Withdrawal limits vary by account level and payment method. VIP players benefit from significantly higher limits and faster processing. To find the limits applicable to your account, check the Cashier or contact our support team.

To claim your Welcome Bonus of 250% up to €5,000:

• Log in to your SpaceHills account
• Go to the Cashier and select the Welcome Bonus offer
• Click Opt In before making your deposit
• Deposit at least €20

Bonus funds are credited instantly. You must opt in before depositing — opting in afterwards will not activate the bonus.

Common reasons a bonus may not have been credited:

• You did not opt in before making your qualifying deposit
• You opted in for multiple bonuses simultaneously — only one activates per deposit
• Your deposit was below the minimum qualifying amount
• Your account has an existing active bonus

If none of these apply, contact support with your deposit details and we'll look into it.

A wagering requirement (also called a playthrough) is the number of times you must bet the bonus amount before any winnings become withdrawable. For example, a 35× wagering requirement on a €100 bonus means you need to wager €3,500 in total before you can withdraw. Progress is visible in My Account → My Bonuses.

Most slots contribute 100% towards wagering requirements. Table games such as blackjack, roulette, and baccarat typically contribute a lower percentage or may not contribute at all. Live casino games may also have reduced contribution rates. Full details are listed in the specific bonus terms and conditions.

Go to My Account → My Bonuses to view all active bonuses, your current wagering progress, remaining playthrough requirements, and expiry dates. Bonus funds and real money are held in separate balances — real money is always used first.

For the Welcome Bonus, you have 7 days from the moment you claim the bonus to complete the wagering requirement. The bonus must be claimed within 30 days of registration. Expiry dates for other promotions are listed in their individual terms.

Yes. Go to My Account → My Bonuses and select Cancel Bonus. Please note that cancelling a bonus will also forfeit any bonus funds and winnings accumulated from that bonus. Any real money balance is unaffected.

Beyond the Welcome Bonus, SpaceHills regularly runs:

• Reload bonuses on subsequent deposits
• Free spins on featured slots
• Weekly and monthly tournaments with prize pools
• Leaderboard competitions
• Cashback offers
• Exclusive VIP promotions and seasonal events

Visit the Promotions page for current offers.

Yes. Every game at SpaceHills uses certified Random Number Generator (RNG) technology, independently tested by accredited third-party labs to guarantee that outcomes are completely fair, random, and unpredictable. The RNG is audited on a regular basis to maintain certification standards.

RTP (Return to Player) is the theoretical percentage of wagered money a game pays back to players over a very large number of spins. For example, a slot with 96% RTP returns €96 for every €100 wagered on average over time. RTP does not guarantee individual session results. You can find each game's RTP in its information or help section within the game itself.

SpaceHills partners with the world's top game studios including Evolution, Pragmatic Play, Play'n GO, Hacksaw Gaming, NetEnt, BGaming, Novomatic, Evoplay, Betsoft, and many more. New provider partnerships are added regularly, keeping the library growing and fresh.

Some games offer a demo or free-play mode that you can try without placing real money bets. Look for a Try for Free or Demo button on eligible games. Note that demo play is not available for all games, and winnings from demo play cannot be withdrawn.

SpaceHills offers a comprehensive library including:

• Slots — classic, video, and jackpot slots
• Live Casino — roulette, blackjack, baccarat, game shows streamed in real time
• Table Games — digital versions of roulette, blackjack, poker, and more
• Jackpot Games — progressive jackpots including Mega, Major, Minor, and Mini
• Sports Betting — thousands of markets daily

If a game disconnects or crashes, the round is usually completed automatically by the server and the outcome is settled correctly. You can check your bet history under My Account → Transactions. If you believe a round was not settled correctly, contact support with the game name, date, and approximate time and we'll investigate with the provider.

Yes. SpaceHills runs KYC (Know Your Customer) verification to ensure fair play and prevent fraud, money laundering, and underage gambling. Verification is typically triggered before your first withdrawal or when our compliance team requests it. Refusing to provide documentation may result in temporary or permanent account suspension.

Identity (one of the following):

• Government-issued ID (front and back)
• Driver's licence (front and back)
• Passport (photo page)
• A selfie of yourself holding the chosen document

Proof of Address (issued in the past 90 days):

• Bank statement
• Utility bill (gas, electricity, water)

All four corners of the document must be visible and no information should be obscured. Submit in PDF or as a clear photograph.

We collect personal data to safeguard against misuse and unauthorised activities, confirm you are 18 or older, and ensure winnings can be paid correctly. Your information is treated with strict confidentiality and will not be shared with third parties except where required by law. Our full Privacy Policy explains exactly what data we collect and how it's used.

Most verifications are completed within 24 hours of submitting clear, valid documents. During busy periods it may take up to 72 hours. You'll receive an email notification once your account has been verified. If you haven't heard back after 72 hours, contact support@spacehills.com.

Yes. SpaceHills uses industry-standard SSL encryption to protect all data transmitted between you and our platform. Account information, payment details, and personal data are stored securely and never sold to third parties. Our platform operates with licensed payment providers who are independently security-certified.

The SpaceHills sportsbook covers a huge range of sports including football, tennis, basketball, American football, ice hockey, baseball, rugby, Formula 1, cycling, boxing, MMA/UFC, golf, esports, and many more. Thousands of markets are available every day across major and minor leagues worldwide.

Live betting (also called in-play betting) allows you to place bets on events that are already in progress. Odds update in real time based on what's happening in the game, giving you the opportunity to react to the action as it unfolds. Look for the Live tab in the sportsbook.

Cash Out lets you settle a bet before the event finishes, giving you either a partial profit or reducing your potential loss depending on how the event is going. The cash-out value is calculated in real time and offered at the discretion of our sportsbook. Not all bets or markets are eligible for cash out.

A multi-bet (or accumulator) combines two or more individual selections into a single bet. All selections must win for the bet to pay out, but the potential winnings are much higher because the odds of each selection are multiplied together. Add selections to your betslip and choose the Multi or Accumulator option to build your bet.

Casino bonus funds are intended for casino games and generally do not apply to sports betting, unless the specific promotion states otherwise. Sports betting promotions are separate and listed on the Promotions page. Always check the terms of each offer for eligible games and markets.

The SpaceHills VIP Club rewards loyal players with exclusive benefits the more you play. As you progress through VIP levels, you unlock higher withdrawal limits, a dedicated account manager, personalised bonuses, priority support, and invitations to exclusive events. Your VIP level is based on your overall activity on the platform.

VIP membership at SpaceHills is by invitation only — our team monitors player activity and extends invitations to eligible players. There is no application form. Continue playing your favourite games and our VIP team will reach out when you qualify. You can learn more about the programme on the VIP Club page.

VIP members enjoy a range of exclusive perks including:

• Higher deposit and withdrawal limits
• Faster withdrawal processing
• A dedicated personal account manager
• Exclusive reload bonuses and free spins
• Access to VIP-only tournaments and events
• Priority customer support
• Personalised offers tailored to your preferences

The Cashback programme returns a percentage of your net losses over a set period, giving you something back even on unlucky sessions. Cashback rates and eligibility depend on your VIP level and current promotions. Check the Promotions page for current cashback offers.

SpaceHills provides a range of tools to help you stay in control:

• Deposit Limits — set daily, weekly, or monthly limits on how much you can deposit
• Cool-off Periods — take a short break from the platform (24 hours to 6 weeks)
• Self-Exclusion — exclude yourself for a longer period (1 month to permanently)

Access these tools at Responsible Gaming.

To set deposit or spending limits on your account, please contact our support team via live chat or email support@spacehills.com. Our team will assist you in setting up the appropriate limits right away.

To self-exclude from SpaceHills, please reach out to our support team directly via live chat or email support@spacehills.com. Our team will guide you through the process and activate your exclusion immediately. During self-exclusion your account will be suspended and you will not be able to log in, deposit, or receive marketing communications.

If you're concerned about your gambling, we encourage you to use our self-exclusion tool immediately and reach out to a professional support organisation. The following resources are free and confidential:

• GamCare: gamcare.org.uk — National Problem Gambling Helpline: 0808 8020 133
• Gamblers Anonymous: gamblersanonymous.org
• BeGambleAware: begambleaware.org

Our support team is also available 24/7 if you need help activating account restrictions.

You must be 18 years of age or older to register and play at SpaceHills. We verify players' ages during the registration process and again during KYC verification. Accounts suspected of being opened by minors will be immediately suspended pending investigation. We strongly recommend using parental control software if children have access to your device — tools like Net Nanny or Gamban can block access to gambling sites.

SpaceHills is fully optimised for mobile browsers — no app download required. You can install it as a shortcut for a native app-like experience:

• Android: Open the site in Chrome, tap the three-dot menu, and select Add to Home Screen
• iPhone: Open in Safari, tap the Share button, and choose Add to Home Screen
• Desktop (Chrome): Click the install icon near the address bar and confirm

The shortcut gives you one-tap access with a full-screen experience.

SpaceHills works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Opera. For the best experience, we recommend keeping your browser up to date. Internet Explorer is not supported.

Try the following steps in order:

• Clear your browser cache and cookies, then reload the page
• Try a different browser or device
• Disable any browser extensions or VPNs that might interfere
• Check that your internet connection is stable

If the issue persists, contact our support team via live chat and include the page URL, the browser you're using, and a description of the problem.

Our support team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Click the chat button in the bottom corner of any page for the fastest response
• Email: support@spacehills.com — we aim to reply within a few hours

Periodic re-verification may be requested as part of our ongoing compliance obligations or if your account information has changed. This is standard practice for licensed operators and helps protect your account from unauthorised access. If you've received a verification request and have questions, contact support@spacehills.com.